FAQs
Contact & Support
Q: How do I contact Pilatesocks.co.uk?
A: Our team is here to help!
Email: support@pilatesocks.co.uk
Phone: +44 7466 480022 (Mon–Fri, 9 AM–5 PM GMT)
Address: NEXTWAVE SOCKS LTD, 13A Beira Street, London, SW12 9LJ, UK
Orders
Q: How do I place an order?
A: Browse our reformer Pilates equipment, add items to your cart, and complete checkout via Shopify’s secure payment gateway. Orders are processed within 1–2 business days.
Q: Can I modify or cancel my order?
A: Yes! You can cancel or edit your order within 24 hours of purchase. After this window, orders enter processing and cannot be altered.
Delivery
Q: Where do you deliver?
A: We ship to UK mainland only (excludes Northern Ireland, Scottish Highlands, and remote islands).
Q: What’s the delivery timeline?
A: Total 5–8 business days (1–2 days processing + 4–6 days transit).
Q: How do I track my order?
A: A tracking number is emailed once your order dispatches. Check your inbox (including spam/junk folders).
Products
Q: What types of Pilates equipment do you sell?
A: We offer premium reformer Pilates equipment designed for home and studio use:
Professional reformers with adjustable resistance.
Compact reformers for small spaces.
Accessories (grip socks, resistance bands, alignment blocks).
Q: Is assembly required?
A: Most equipment arrives partially assembled. Clear, step-by-step instructions are included. Need help? Email us for guidance!
Q: What materials are used?
A: We prioritize durability and safety:
Anodized aluminum frames.
Non-slip, latex-free straps.
Reinforced steel springs for stability.
Returns & Refunds
Q: What’s your returns policy?
A: Unused items in original packaging can be returned within 30 days of delivery.
Q: How do I start a return?
A: Email support@pilatesocks.co.uk with your order number and reason for return. We’ll provide a prepaid label (faulty items) or return instructions.
Q: When will I receive my refund?
A: Refunds are processed within 7 business days of receiving your returned item.
Payments
Q: What payment methods do you accept?
A: Secure payments via Visa, Mastercard, American Express, and Maestro. All transactions are encrypted through Shopify Payments.